How Health Switcher works
Three steps from fragmented information to actionable recommendations — all in one call
Health Switcher automates the two hardest parts of policy evaluation — identifying what a customer currently holds, and finding what they should have. Here's exactly how it works, from the first input to a sales-ready recommendation in real-time while the customer is on the line.
Find existing policy
Free-text input → AI interpretation → Policy identified
The input
No rigid forms, no dropdowns. Just type what the customer knows — fund name, tier, premium, coverage details, or even fragments.
Example inputs:
"Bupa Gold Hospital family VIC $350/fn"
"Medibank extras about $120 a month"
"HCF something with physio and dental"
The AI processing
Our custom-trained AI reads the input and extracts every parameter automatically.
Parameter extraction
Fund, tier, state, coverage type, budget extracted as editable tags
Policy identification
Narrows 117,625 products down to exact match, even with incomplete info
Result: Policy identified in seconds
From "I think I have Bupa?" to confirmed current policy
Add needs & requirements
Customer needs → Market comparison → Ranked recommendations
Capture requirements
What matters most: cheaper premiums, better extras, specific hospital coverage, budget limits
AI compares market
Evaluates 117,625+ policies against customer needs, including Combo Engine for optimal pairings
117,625
Policies compared
Ranked results
Best matches ranked by score, with side-by-side comparisons and gap analysis
How every recommendation is scored
Each component is weighted and scored independently — so consultants can see exactly why a policy ranked where it did.
| Needs Coverage | Value Optimization | Service Limits | Strategic Fit | |
|---|---|---|---|---|
| Weighting | 40% | 30% | 20% | 10% |
| Example score | 92% | 85% | 88% | 95% |
Needs Coverage
92%Value Optimization
85%Service Limits
88%Strategic Fit
95%Overall match score: weighted average across all four components, ranked from best fit to alternatives.
Result: The whole market, ranked for this customer
Every one of 117,625 products evaluated. Best matches surfaced instantly. No manual comparison required.
Hand the consultant everything they need
Selected policy → Premium calculations + Scripts + Summaries
Accurate premium calculations
Government rebates, LHC loadings, and age discounts calculated instantly for every recommendation.
AI consultation scripts
Auto-generated talking points, key selling points, and clear recommendation rationale.
Side-by-side comparison
Current vs. recommended policy breakdown, ready for customer presentation.
Coverage improvements
Premium comparison
Everything needed to present and close
From policy identification to sales-ready materials in minutes. Health Switcher handles the heavy lifting so consultants can focus on the customer.
Result: From hello to close in one call
Premium calculations done. Script written. Comparison built. All in real-time while the customer is on the line.
See what your team could do with this
The same depth of recommendation, on every consultation, in a fraction of the time.
Register your interest